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Team Consulting: Typical Assignments
- The Budd Company. Over a period of 18 months we worked with this automobile stamping plant in Philadelphia to plan and implement self-directed teams with all 1,800 employees. The assignment involved the creation and administration of a readiness survey instrument, consultation with management and union leaders, development and training of a steering committee, design of a core curriculum for team training, facilitation of a pilot program, training of internal trainers and on-going coaching.
- Commerce Clearing House, Legal Information Service. This consultation focused on the creation of 12 cross-functional teams to develop new products, enhance existing products and improve service. We helped the organization design the teams, select leaders and sponsors, facilitate launch sessions for each team, conduct start-up training and provide on-going coaching.
- Asea Brown Boveri (ABB) Environment Services. The environmental consulting firm looked to us to help with the transition from a functional to a team-based cross-functional company organized around key clients and market segments. We provided consultation on all aspects of the transition and a two-day training program for all new teams.
- Massachusetts Medical Society, Publications Department. This project involved a variety of services designed to facilitate the creation of five permanent, client focused, cross-functional teams in the Media Resources Division. We worked with a steering committee to conduct a readiness assessment, design the structure, orient the employees, facilitate the team leader and member selection process, provide start-up team-based training and follow-up workshops.
- Penntech Papers, Inc. This engagement addressed a conflict-ridden union-management relationship characterized by several long, bitter strikes, a large backlog of grievance and very hostile communications between the sides. Assessment, coaching, training and meeting facilitation resulted in many joint union-management activities, a reduction of grievances, improved attitudes and ultimately a contract settlement without a strike.
- Telcordia Technologies. Partnering with a corporate manager, I provided various coaching, facilitation and training services as part of an effort to start-up and sustain an employee-based team. The team, known as Common Link, implemented a series of no-cost and low-cost events designed to improve internal communication, address specific employee concerns and upgrade morale.
- CDI Corporation. I served as facilitator to an ad hoc, corporate-wide, project team charged with developed an e-business strategy for the company. As one of the members told me, "We wouldn't have made the progress we did in as short a time without you."